Skip to content

Free delivery on orders of R 1,250+ Delivered in 5–10 working days

Monarch Detailing
0 items in cart

Cart

Your cart is empty.

Shipping policy

MONARCH DETAILING

SHIPPING POLICY

Effective Date: 24 September 2026

At Monarch Detailing, we aim to process and deliver every order as efficiently as possible. This Shipping Policy explains how orders are processed, dispatched and delivered.

By placing an order with Monarch Detailing, you acknowledge and agree to the terms of this Shipping Policy.

1. SHIPPING PROVIDERS

Monarch Detailing may use reputable third-party courier companies to deliver orders, including:

  • Aramex

  • The Courier Guy

The courier service used for an order may be selected by Monarch Detailing based on delivery location, availability, serviceability, parcel size, operational requirements or other relevant factors.

Customers do not necessarily have the right to select the courier used for their order unless Monarch Detailing expressly provides that option at checkout.

2. DELIVERY TIMEFRAME

Monarch Detailing aims to deliver orders within approximately:

5-10 BUSINESS DAYS

Delivery times are estimates and are calculated in business days.

Business days generally exclude Saturdays, Sundays and South African public holidays.

The estimated delivery period begins once the order has been successfully processed and dispatched, rather than necessarily from the exact time the order is placed.

While Monarch Detailing will make reasonable efforts to meet the estimated delivery timeframe, 5-10 business days is an estimated delivery period and not an absolute guarantee of delivery by a specific date, unless otherwise expressly agreed in writing.

3. ORDER PROCESSING

Orders will generally be processed after successful payment has been received and verified.

Processing times may vary depending on:

  • Order volume;

  • Product availability;

  • Payment verification;

  • Weekends and public holidays;

  • Promotional periods;

  • Stock replenishment; and

  • Other operational circumstances.

Customers will receive applicable order or dispatch information where available.

4. COURIER DELAYS

Once an order has been handed to the applicable courier, delivery is partly dependent on the courier's network and operations.

Delivery may take longer than the estimated timeframe because of circumstances including:

  • Courier network delays;

  • High parcel volumes;

  • Weather conditions;

  • Road closures;

  • Accidents;

  • Public holidays;

  • Strikes or labour disruptions;

  • Incorrect or incomplete delivery information;

  • Failed delivery attempts;

  • Remote-area delivery requirements;

  • Operational disruptions;

  • Security incidents;

  • Natural disasters; or

  • Other circumstances outside Monarch Detailing's reasonable control.

Monarch Detailing is not responsible for courier delays outside of our reasonable control.

Where a delay occurs, Monarch Detailing will, where reasonably possible, assist the customer in obtaining information from the relevant courier.

5. TRACKING

Where tracking is available, customers may receive tracking information once the order has been dispatched.

Tracking information is supplied by the relevant courier and may take some time to become active after dispatch.

Monarch Detailing cannot guarantee the accuracy, availability or real-time nature of third-party courier tracking information.

Customers should use the tracking information provided to monitor the progress of their delivery.

6. DELIVERY ADDRESS

Customers are responsible for ensuring that all delivery information entered during checkout is accurate and complete.

This includes:

  • Full name;

  • Street address;

  • Unit or apartment number, where applicable;

  • Suburb;

  • City;

  • Province;

  • Postal code;

  • Contact number; and

  • Any relevant delivery instructions.

Monarch Detailing is not responsible for delivery failures or delays caused by incorrect, incomplete or outdated information supplied by the customer.

7. FAILED DELIVERY ATTEMPTS

If the courier is unable to complete delivery because the customer is unavailable, the address is inaccessible, the address is incorrect, or another customer-related issue prevents delivery, the courier may attempt to contact the customer or arrange another delivery attempt in accordance with its own procedures.

Additional delivery charges may apply where a second delivery or address correction is required as a result of information or circumstances attributable to the customer.

Where an order is returned to Monarch Detailing because the customer failed to accept or collect the parcel, the customer may be responsible for any applicable additional shipping costs before the order can be resent.

8. REMOTE AND OUTLYING AREAS

Certain addresses may be classified by the courier as remote, outlying or otherwise subject to special delivery conditions.

Additional delivery charges or extended delivery times may apply where the courier imposes such conditions.

Where additional costs are required, Monarch Detailing may contact the customer before proceeding with delivery.

9. DELIVERY CONFIRMATION

A courier's delivery confirmation, tracking record, proof of delivery, delivery scan or equivalent record may be used as evidence that an order was delivered.

If a customer believes an order has been incorrectly marked as delivered, the customer should contact Monarch Detailing as soon as reasonably possible.

Monarch Detailing may require the customer to first verify the delivery status with the relevant courier.

10. DAMAGED PACKAGES

Customers should inspect packages reasonably promptly after delivery.

If a parcel arrives visibly damaged, customers should:

  1. Photograph the package before opening it where reasonably possible;

  2. Photograph the shipping label;

  3. Photograph any visible damage;

  4. Photograph the Products and internal packaging after opening; and

  5. Contact Monarch Detailing as soon as reasonably possible.

Customers should retain the original packaging until the matter has been investigated.

Failure to photograph or retain packaging does not automatically remove any statutory consumer rights that may apply.

11. INCORRECT OR MISSING PRODUCTS

If an order appears to contain the wrong Product or an item appears to be missing, customers should contact Monarch Detailing as soon as reasonably possible.

The customer may be required to provide:

  • Order number;

  • Photographs of the package;

  • Photographs of the Products received;

  • Shipping label;

  • Packing materials; and

  • Any other information reasonably required to investigate the matter.

Monarch Detailing may investigate the matter with the relevant courier or fulfilment provider before determining the appropriate resolution.

12. LOST PARCELS

If a parcel appears to have been lost in transit, Monarch Detailing may open an investigation with the relevant courier.

Customers may be required to provide information reasonably necessary to assist with the investigation.

Monarch Detailing will take reasonable steps to assist in resolving confirmed delivery failures, subject to the customer's rights under applicable law.

13. ORDERS PLACED DURING PUBLIC HOLIDAYS AND PROMOTIONS

Orders placed immediately before, during or after:

  • Public holidays;

  • Major promotional periods;

  • Black Friday;

  • Christmas;

  • New Year;

  • Product launches; or

  • Periods of unusually high demand

may take longer to process and deliver.

Any additional delay will be communicated where reasonably possible.

14. INTERNATIONAL SHIPPING

Unless expressly stated otherwise at checkout, Monarch Detailing currently ships only to addresses within South Africa.

International orders are not accepted unless expressly approved by Monarch Detailing in writing.

Where international shipping is offered, additional shipping charges, taxes, duties, customs requirements and restrictions may apply.

15. DELIVERY RISK

Monarch Detailing will take reasonable steps to ensure that orders are appropriately packaged before dispatch.

Once a parcel has been handed to the courier, the physical transportation and delivery of the parcel is performed by the third-party courier.

Monarch Detailing will reasonably assist customers with courier-related issues but cannot control the courier's internal operations, routes or delivery schedules.

Nothing in this section excludes any rights or responsibilities imposed by applicable South African law.

16. SHIPPING COSTS

Applicable shipping charges will be displayed at checkout or otherwise communicated to the customer before the order is completed.

Shipping charges may vary depending on:

  • Delivery location;

  • Parcel size;

  • Parcel weight;

  • Courier rates;

  • Remote-area surcharges; and

  • Other applicable delivery costs.

Monarch Detailing reserves the right to update shipping charges from time to time.

17. ADDRESS CHANGES

Customers who need to change their delivery address after placing an order should contact Monarch Detailing as soon as possible.

We cannot guarantee that an address change will be possible once an order has been processed or handed to the courier.

If the courier charges an additional fee for an address change or redirection, that fee may be payable by the customer where the change was requested by the customer.

18. EVENTS OUTSIDE OUR CONTROL

Monarch Detailing will not be responsible for delivery delays caused by circumstances reasonably outside our control.

These may include:

  • Severe weather;

  • Floods;

  • Fires;

  • Natural disasters;

  • Road closures;

  • Accidents;

  • Strikes;

  • Labour disruptions;

  • Civil unrest;

  • Government restrictions;

  • Security incidents;

  • Courier disruptions;

  • Supplier disruptions;

  • Infrastructure failures;

  • Power or telecommunications failures; or

  • Other circumstances beyond our reasonable control.

Where reasonably possible, Monarch Detailing will take reasonable steps to minimise the impact of such circumstances.

19. SHIPPING AND REFUND POLICY

Shipping delays do not automatically entitle a customer to a refund.

Where a customer believes they are entitled to cancel an order, return a Product or receive a refund, the request will be handled in accordance with Monarch Detailing's Returns & Refund Policy and applicable South African law.

Nothing in this Shipping Policy is intended to exclude or restrict any consumer right that cannot legally be excluded.

20. CUSTOMER RESPONSIBILITY

By placing an order, the customer accepts responsibility for:

  • Providing accurate delivery information;

  • Being reasonably available to receive the order;

  • Monitoring tracking information where provided;

  • Responding to courier communications;

  • Following applicable collection instructions; and

  • Informing Monarch Detailing of delivery problems within a reasonable period.

21. POLICY CHANGES

Monarch Detailing reserves the right to update this Shipping Policy from time to time.

The updated version will be published on the Website with a revised effective date.

The version applicable to an order will generally be the version in effect when the order was placed, subject to applicable law.

22. CONTACT

For shipping enquiries, customers should contact Monarch Detailing through the official contact details provided on the Website.

Please include your:

  • Full name;

  • Order number;

  • Delivery address;

  • Tracking number, where available; and

  • Details of the shipping issue.

MONARCH DETAILING

Premium Automotive Detailing Products

Shipping Timeframe: 5-10 Business Days

Courier Partners: Aramex / The Courier Guy

Effective Date: 24 September 2026

Wash the car, win 10% off

Drag your finger or mouse over the car to spray the mud off.

0% clean